Remedy – Remove spaces from string

First rule – Never trust your users. Here is the tip to remove spaces from string. 1. Run-If: ‘FIELD’ LIKE “% ” Set-Field: zInt = LENGTH($FIELD$) Set-Field: Field = SUBSTR($FIELD$,0,zInt-1) 2. Set-Field: Field = LTRIM(RTRIM($FIELD$)) 3. Set-Field: REPLACE($FIELD$,” “,””) In the end, it really depends on you. If you need remove all spaces use 2, in 

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Tabs as inline forms in console

After years of oldschool  and unuseable tabs I made a decision.. Design new tabs for console items.. Active links, Guides, Splitter Panels, ztmp fields, label changing and bit of jQuery. I’ve made limitation is 10 panels/tabs per console due the width of display. We are testing this solutions and seems like that users have better perfomance 

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Checking client timeouts on AR Server

In ARS8.1 Service Pack 2 is new feature for monitoring timeouts. The BMC Remedy AR System server adds exception logging to the API and SQL server statistics feature. This feature provides additional options for managing API and SQL performance statistics. The key additions are: A new log file, arexception.log, is the repository for all exception-logging activity. The arexception.log 

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